Effective Date: 01 January 2025
At www.roxsel.co.uk ("Site", "We", "Our", "Us"), we strive to provide high-quality event hosting services to all of our users. This Refund Policy outlines the conditions under which we offer refunds for services related to event hosting. By using our services, you agree to the terms of this Refund Policy.
1. Refund Eligibility
Refunds may be issued under the following circumstances:
Subscription Services: If you have purchased a subscription to access premium features on our platform, you may be eligible for a refund if you cancel your subscription within a specified period from the date of purchase. Refunds will not be issued for partial months or for features that have already been used.
Payment for Additional Features: If you have paid for additional features or services (e.g., custom event templates, advanced analytics, or extra storage), refunds will be considered on a case-by-case basis. If the service has not been provided or has been misrepresented, a full refund may be issued.
Technical Issues: If the Site is unavailable due to technical issues that we are responsible for, and this affects your ability to use the services, you may be eligible for a refund for the period during which the service was unavailable.
2. Non-Refundable Services
The following services are generally non-refundable:
Event Content: Since event hosting involves non-tangible digital services, once an event is created, content is uploaded, or features are accessed, we cannot offer refunds for those services, except in cases of technical failure or service misrepresentation.
Subscription Renewals: Automatic renewals for subscriptions are non-refundable unless they are cancelled within the cancellation window (if applicable).
Setup Fees: Any setup fees for custom event services are non-refundable, as these are typically one-time charges related to preparing your event on the platform.
3. How to Request a Refund
If you believe you are eligible for a refund, please contact us with the following information:
Your account details (name, email address, account number)
The service or feature for which you are requesting a refund
A description of why you are requesting a refund
Refund requests should be sent to us via email at [email protected] within [14 days] from the date of purchase. We will review your request and notify you of the decision within [7-10 business days].
4. Refund Processing
If your refund request is approved, we will process the refund back to the original payment method used for the transaction. Please note that it may take [5-10 business days] for the refund to appear in your account, depending on your payment provider.
5. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page, and the date of the most recent revision will be indicated. By continuing to use our services, you agree to the revised refund terms.
6. Contact Us
If you have any questions or concerns about this Refund Policy or if you wish to request a refund, please contact us at:
By using our services, you acknowledge that you have read and agreed to the terms of this Refund Policy.
