Effective Date: 01 January 2025
Welcome to the Frequently Asked Questions (FAQ) page for [Website Name]. Here, we address common queries related to our event hosting services. If you have any other questions, please don't hesitate to contact us.
1. What is roxsel.co.uk?
www.roxsel.co.uk is a platform that allows individuals and organizations to create, manage, and host events online. Whether you're hosting a virtual conference, a community meetup, or a corporate seminar, our platform provides tools to help you publish, promote, and manage your event seamlessly.
2. How do I create an event?
To create an event, simply sign up or log in to your account on our platform. Once logged in, you can navigate to the "Add Event" section, where you’ll be prompted to fill in details such as the event name, description, location, date and time, and other customizable features. You can also add event images and artists who will perform at the event.
3. How do I reset my password?
If you've entered the correct email address, you can easily reset your password.
Click on the ‘Sign In’ button.
Select ‘Forgot Password?’.
Wait a few minutes, and you will receive a password recovery email.
Open the email and click on the ‘Update your password’ link.
Follow the instructions to create a new password for your account.
Once updated, you can log in with your new password.
4. How do I know if my event has been approved and published?
When you create an event on ROXSEL, you will first receive an email confirmation indicating that your event has been successfully submitted. After submission, ROXSEL will review the details of your event to ensure it meets our guidelines and standards.
Once your event is reviewed and approved, you will receive another email confirmation notifying you that your event has been approved and published on the platform. At this point, your event will be live and visible to your audience.
5. Do I need to pay to create an event?
Creating an event on www.roxsel.co.uk is free! However, we do offer premium features and services that may require payment. These may include advanced analytics, additional customization options. You can choose to upgrade your event as needed.
6. Can I make my event public or private?
Currently events created on roxel.co.uk will be public, meaning anyone can find and join it. We are working on private event option, where you can share the event details only with specific people via an invite link or access code. This feature will available soon on roxsel.co.uk.
7. Can I share my event on social media?
Absolutely! Our platform makes it easy to share your event on social media platforms like Facebook, Twitter, and LinkedIn. You can add share buttons to your event page or copy the event URL to post on your own channels.
8. Do I need technical experience to use this platform?
No, you don’t need to be tech-savvy! www.roxsel.co.uk is designed to be user-friendly, with intuitive navigation and simple tools for creating and managing your events. Whether you’re an event planner or a first-time organizer, you’ll be able to set up and manage your event with ease.
9. Can I upload media (like videos, images, and documents) to my event?
Currently we off to upload only image (.jpg, .jpeg and .png) files to your event. We are working on to including videos, PDFs, and other files.
10. What are the recommended image sizes for my event and advertisements?
For the best resolution and appearance of your event images and advertisements on ROXSEL, please use the following image dimensions:
Event Image : 215px x 162px
Top Event Slider Image : 720px x 290px
Advertisement Image : 317px x 330px
Home Page Bottom Advert Image : 1020px x 140px
These recommended sizes will help ensure that your images display properly and look great on our platform.
11. How do I cancel or reschedule my event?
If you need to cancel or reschedule your event, you can do so from your event dashboard. Simply select the event you wish to modify and update the details. We recommend informing your attendees about any changes via email or social media.
12. Do you offer customer support?
Yes! Our customer support team is here to assist you. If you have any questions or encounter any issues while using our platform, you can contact us via email at info.roxsel.com or through our help center. We are available 7 days a week.
13. How do I delete my event?
To delete your event, simply navigate to your event dashboard and select the "Delete Event" option. Delete option only available for the current events and past events cannot be deleted. Please note that deleting your event is permanent, and any data associated with it will be lost.
14. What happens if my event encounters technical issues?
If you experience technical issues, please contact our support team immediately at [email protected]. We take every measure to ensure that our platform runs smoothly, and we'll work quickly to resolve any problems that may arise.
15. How do I upgrade to a premium plan or advertise on roxsel.co.uk?
To upgrade to a premium plan or advertise on roxsel.co.uk, please contact the support team.
16. How is my data protected?
We take your privacy seriously. Your data is protected by industry-standard encryption, and we comply with relevant data protection regulations. For more information, please refer to our Privacy Policy.
17. How do I contact you for further assistance?
If you have any additional questions or need support, please reach out to us at:
Email: [email protected]
Phone: +44 7846461488 or +44 7486861488
Support Hours: 7 days a week
We hope this FAQ helped answer your questions! If you need further assistance, don't hesitate to get in touch. We're here to help you host successful events!
